PRIVACY POLICY

FootballStation Privacy Policy

Last updated: August 2026

1. Introduction

FootballStation (“FootballStation”, “we”, “us” or “our”) respects your privacy and is committed to protecting your Personal Data.

This Privacy Policy explains how we collect, use, store, share and protect information when you use the FootballStation mobile application, website, booking services, memberships, events, offers, merchandise and other related services (collectively, the “Service”).

It also explains the choices and rights available to you regarding your Personal Data.

By using the Service, you acknowledge that your Personal Data will be handled as described in this Privacy Policy and in accordance with applicable laws of the United Arab Emirates (“UAE”).

2. Definitions

For the purposes of this Privacy Policy:

Account: Your registered FootballStation user profile.

Personal Data: Information relating to an identified or identifiable individual, such as your name, email address or phone number.

Usage Data: Information automatically generated through your use of the Service.

Device: A computer, smartphone, tablet or other device used to access the Service.

Service Provider: A third party that processes information or provides services on our behalf.

Partner: A third-party business that may provide benefits, discounts, promotions, events or services to FootballStation users.

User: Any person who accesses or uses the Service.

INFORMATION WE COLLECT

3. Personal Data You Provide

Depending on how you use FootballStation, we may collect information including:

Full name
Email address
Phone number
Account and profile information
Age or date-of-birth information where required
Playing preferences
Preferred locations or games
Booking history
Membership and package information
Event registrations
Communications with FootballStation
Customer-support requests
Promotion or offer participation
Merchandise orders
Information you voluntarily provide through forms, surveys or other features

You are responsible for ensuring that information you provide is accurate and up to date.

4. Booking & Activity Information

When you use FootballStation to participate in games, events or other activities, we may collect information relating to:

Games you book
Games you attend
Cancellations
No-shows
Membership usage
Packages or credits
Events or tournaments you participate in
Booking preferences
Participation history
Relevant account restrictions or suspensions

We use this information to operate FootballStation, manage bookings and improve our services.

5. Payment Information

Payments may be processed through third-party payment providers.

FootballStation may receive information relating to a transaction, such as:

Payment status
Transaction amount
Transaction reference
Date of payment
Refund or chargeback information
Limited payment-method information provided by the payment processor

Full payment-card details may be collected and processed directly by our payment providers rather than FootballStation.

Payment providers process information according to their own terms and privacy policies.

6. Information Collected Automatically

When you access our app or website, certain information may be collected automatically, including:

IP address
Device type
Operating system
Browser type
App version
Device identifiers where available
Pages or features accessed
Dates and times of access
Session information
App interactions
Diagnostic information
Crash and performance data
General usage information

We may use this information to operate, secure, analyze and improve the Service.

7. Third-Party Login Information

Where FootballStation allows users to register or sign in using a third-party account, such as Google or another supported service, we may receive information authorized by you through that service.

Depending on your permissions, this may include:

Name
Email address
Profile information
Account identifier

FootballStation will only receive information made available through the permissions you authorize.

HOW WE USE INFORMATION

8. Purposes for Which We Use Personal Data

We may use Personal Data to:

Create and manage your FootballStation Account
Process and manage bookings
Manage memberships, packages and credits
Confirm participation in games and events
Process transactions and payment-related requests
Send booking confirmations
Send game reminders and important updates
Communicate venue, schedule or game changes
Provide customer support
Respond to questions and complaints
Operate tournaments and events
Administer member benefits and offers
Process merchandise purchases
Prevent fraud and misuse
Detect unauthorized activity
Enforce our Terms & Conditions
Maintain the safety and integrity of the FootballStation community
Analyze how the Service is used
Troubleshoot technical problems
Improve the app, website and customer experience
Develop new FootballStation features and services
Maintain business and financial records
Comply with applicable legal and regulatory obligations
Protect FootballStation's legitimate legal interests

We will process Personal Data only where we have an appropriate basis to do so under applicable law.

COMMUNICATIONS & MARKETING

9. Service Communications

We may contact you regarding your use of FootballStation, including for:

Booking confirmations
Game reminders
Cancellations
Venue changes
Schedule changes
Membership information
Payment information
Account notices
Safety information
Customer-support communications
Important changes to the Service

Depending on the circumstances and the contact information you provide, these communications may be sent through:

The FootballStation app
Push notifications
Email
SMS
WhatsApp
Telephone

Certain operational communications may be necessary for us to provide a Service you have requested.

10. Marketing Communications

Where permitted by applicable law, and where any required consent has been obtained, FootballStation may send information about:

Upcoming games
Events and tournaments
New FootballStation services
Memberships
Promotions
Merchandise
Partner offers
Special events
Other FootballStation news

You may opt out of marketing communications through available unsubscribe mechanisms or by contacting us.

Opting out of marketing does not prevent us from sending necessary transactional or service-related communications.

PHOTOGRAPHS, VIDEOS & MEDIA

11. Photography and Video at FootballStation Activities

FootballStation games, tournaments and events may be photographed, filmed or otherwise recorded.

Photographs and videos may include identifiable participants.

Subject to applicable law and any required consent, FootballStation may use such media for purposes including:

FootballStation social-media content
The FootballStation app
The FootballStation website
Game and tournament highlights
Community content
Event recaps
Promotional materials
Advertising and marketing

Where applicable law requires consent for a particular collection or use of identifiable images or recordings, FootballStation will obtain the necessary consent.

Where reasonably practicable, users who have concerns regarding photography or filming should contact FootballStation before participating so that their request can be considered.

We recommend that any separate photo/video consent presented during registration, booking or an event be read together with this Privacy Policy.

COOKIES & TECHNOLOGY

12. Cookies and Similar Technologies

Our website and digital services may use cookies and similar technologies.

These technologies may be used to:

Enable essential functionality
Keep users signed in
Remember preferences
Understand how users interact with our Service
Measure performance
Identify technical problems
Improve the user experience
Support analytics and, where permitted, marketing

Where required, users will be provided with appropriate choices regarding non-essential cookies.

Browser settings may also allow you to block or delete certain cookies. Disabling some technologies may affect functionality.

SHARING OF PERSONAL DATA

13. Service Providers

FootballStation may share Personal Data with trusted Service Providers where reasonably necessary to operate the Service.

These may include providers of:

App and website infrastructure
Hosting
Booking technology
Payment processing
Customer communications
Email
SMS or messaging
Analytics
Security
Technical support
Business administration

Service Providers are expected to process information for authorized purposes and subject to applicable contractual and legal requirements.

14. Business Partners & Sponsors

FootballStation may work with third-party businesses and sponsors to provide members with offers, benefits, promotions, competitions or events.

FootballStation does not sell your Personal Data to sponsors or partners.

We do not automatically provide a sponsor with your Personal Data merely because the sponsor offers a FootballStation benefit.

Where Personal Data needs to be shared with a Partner to provide a particular offer, event, promotion or service, we will only share information where permitted by applicable law and will obtain consent where required.

Once information is lawfully provided directly to an independent third party, that third party may process it under its own privacy policy.

15. Legal Disclosures

We may disclose Personal Data where reasonably necessary or required to:

Comply with applicable law
Respond to a valid court order
Respond to a lawful request from a competent government authority
Investigate suspected fraud
Protect users or members of the public
Protect FootballStation's legal rights
Investigate serious violations of our Terms & Conditions
Establish, exercise or defend legal claims

16. Business Transfers

If FootballStation undergoes a merger, acquisition, restructuring, investment, financing, sale of assets or similar business transaction, Personal Data may form part of the information or assets transferred, subject to applicable legal requirements and appropriate safeguards.

INTERNATIONAL PROCESSING

17. Transfers and Processing Outside the UAE

Some of our technology providers or Service Providers may process or store information outside the UAE.

Where Personal Data is transferred internationally, FootballStation will take steps required under applicable law to ensure that the transfer is carried out lawfully and with appropriate safeguards where required.

The privacy and data-protection laws of another jurisdiction may differ from those of the UAE.

DATA RETENTION

18. How Long We Keep Your Information

FootballStation retains Personal Data only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.

Retention periods may depend on:

The nature of the information
Your relationship with FootballStation
Whether your Account remains active
Booking and transaction requirements
Financial, accounting and tax obligations
Fraud-prevention requirements
Dispute resolution
Legal claims
Regulatory requirements

Certain information may therefore be retained after an Account is deleted where FootballStation has a lawful reason or legal obligation to retain it.

When information is no longer reasonably required, we may securely delete or anonymize it.

DATA SECURITY

19. Security

FootballStation takes reasonable technical and organizational measures designed to protect Personal Data against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

We may rely on reputable third-party providers to provide security and infrastructure for portions of the Service.

However, no internet transmission, application, database or electronic storage system can be guaranteed to be completely secure.

Users are also responsible for protecting their passwords, devices and Account credentials.

If you believe your Account has been compromised, please contact FootballStation promptly.

YOUR PRIVACY RIGHTS

20. Your Rights

Subject to applicable UAE law and any applicable exceptions, you may have rights regarding your Personal Data, including the right to:

Request information about the Personal Data we process
Request access to your Personal Data
Request correction of inaccurate or incomplete information
Request deletion of Personal Data in applicable circumstances
Request restriction or cessation of certain processing where applicable
Withdraw consent where processing is based on consent
Object to certain processing where applicable
Request transfer of Personal Data where applicable
Opt out of marketing communications

Certain rights are subject to legal conditions, exceptions and verification requirements.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

21. Account & Data Deletion

You may request deletion of your FootballStation Account and associated Personal Data through available account features or by contacting FootballStation.

Following a valid deletion request, we will delete or anonymize applicable Personal Data within the period required by applicable law.

We may retain information where necessary for purposes including:

Legal obligations
Tax and accounting records
Payment records
Fraud prevention
Disputes
Chargebacks
Legal claims
Enforcement of agreements

Deleting your Account does not automatically require FootballStation to delete information that it is legally required or lawfully entitled to retain.

CHILDREN & MINORS

22. Children's Privacy

FootballStation is not intended for children under the minimum age specified for use of our Service.

Our current minimum age for independent use of the FootballStation Service is 16 years old, subject to applicable law.

Where parental or legal-guardian consent is required by law for a minor's Personal Data or participation, FootballStation may require appropriate consent before providing the relevant Service.

If we become aware that Personal Data relating to a child has been collected in circumstances where legally required authorization was not obtained, we will take appropriate steps in accordance with applicable law.

Parents or legal guardians who believe that a child has provided Personal Data improperly should contact us.

THIRD-PARTY SERVICES

23. Third-Party Links and Services

The FootballStation app or website may contain links to or integrations with third-party websites, apps and services.

Those third parties operate independently and may have their own privacy policies.

FootballStation is not responsible for the independent privacy practices of third parties, except to the extent responsibility is imposed on us by applicable law.

We encourage users to review the privacy policies of third-party services before providing Personal Data to them.

YOUR RESPONSIBILITIES

24. Accuracy of Information

Users should provide accurate and current information.

If your Personal Data changes, you should update your Account where possible or contact FootballStation.

You should not provide another person's Personal Data to FootballStation unless you have authority to do so.

CHANGES TO THIS POLICY

25. Changes to This Privacy Policy

FootballStation may update this Privacy Policy from time to time to reflect changes in:

Our app or website
Our Services
Technology
Business operations
Legal or regulatory requirements
How we process Personal Data

The latest version will be made available through the FootballStation app, website or another appropriate channel.

The “Last updated” date at the top of this Privacy Policy identifies the most recent version.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

CONTACT US

26. Privacy Requests & Questions

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns regarding how your Personal Data is handled, please contact:

FootballStation

📧 Team@footballstationdxb.com

We may need to verify your identity before processing certain privacy requests.